The call came on a Tuesday: no heat, seventeen degrees outside, a landlord who’d stopped answering in October. By Thursday afternoon a licensed contractor we’ve worked with for six years had the furnace running, and the invoice — $412, eight dollars off our published average — went into the Winter Warmth ledger with a case number and nothing else.
That’s the whole story, and that’s the point. No dramatic photo, no name she didn’t agree to (Ms. Alberts said we could use hers — she wants donors to know it works). One family stayed housed, one line in a ledger you can audit. Multiply by 61 furnaces last winter.
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